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Shipping & Returns

Shipping

All orders are posted within 1 - 2 days of receiving cleared payment. (As a manufacturer, stock is usually always available)
FREIGHT charges for domestic and international are at Australia Post rates and are based on weight. Each item has been allocated a weight. During your shopping spree, the weight will be totalled at the end, converted and charged as per Australia Post.
All prices are in Australian Dollars. (10% GST is included in all prices) 
For INTERNATIONAL customers, the GST will be automatically deducted at the end of your order.

  Shipping Transit Times
Australia - Normal Australia Post delivery times.
International - AIRMAIL - Depending on country location, between 4 - 10 business days as advertised by Australia Post 

Domestic Express Post: Next day delivery available on request. (enter the Additional Information text box in Checkout) Next day meaning after cleared payment. Additional charges apply for this service: - 500gram Express Post Bag is $9.20ea  // 3kgs Bag is $12.55ea  // 5kgs bag is $20.85ea.

 Returns Policy

As a manufacturer, all of our products are carefully tested and inspected prior to packaging, so we are confident that when we dispatch an item it is in full working order and free of defects. On arrival, if the goods do not meet your expectations or are not the items you ordered, we will be happy to provide a full refund or exchange, including return postage.

 You must notify us within 7 days. To do this, you must complete our "Returns Request" form within this 7 day period. To complete this form, you must advise us of your request by email, stating your order number.  sales@parchcraftaustralia.com  You will be allocated a "Authority to Return Number" and a form will be emailed to you. Once this has been completed, we will notify you by email, detailing the process to return the item.
PLEASE NOTE: We will not accept any item back for return without an ARN.

 If you have simply changed your mind, we will exchange the item, provided the above returns process above is followed. In this situation the item must be returned in its original packaging, unused, unopened and in a saleable condition. You will incur any additional postage charges for the return and exchange item.
PLEASE NOTE: We regret that books or pattern packs cannot be returned or exchanged.
 

If you have any queries or concerns please email us at  sales@parchcraftaustralia.com

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